Are you a German speaker? We are seeking to hire a Customer Support Representative for Mercedes-Benz.

Elevate your career and become a key player in crafting bespoke experiences for Mercedes-Benz enthusiasts.

As a German-Speaking Customer Support Representative, you will be the voice and face of Mercedes-Benz, ensuring that our clients receive concierge-level service that reflects the elegance of our vehicles. Your linguistic abilities and passion to exceed client expectations will pave the way for a new standard in vehicle care.

Responsibilities

Managing of incoming calls, E-mails and chat.

Identify and access customers’ needs to achieve satisfaction.

Build relations of trust through open and interactive communication.

Provide accurate, valid, and complete information by using the methods/tools.

Keep records of customer interaction, process customer accounts and file documents.

Follow communication procedures, guidelines, and policies.

Requirements

Native or near to native German language (C1- C2).

Very good command of English language (B2).

Good MS Office skills.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Customer orientation and ability to adapt/respond to different types of characters.

Ability to multi-task, prioritize, and manage time effectively.

Benefits

Competitive Remuneration package.

14 salaries per year.

Extra bonus depending on the performance appraisal.

Private life & health insurance.

Relocation Cost (for candidates outside Greece).